IP solution for flexible, remote call handling and maximum redundancy

In the mission-critical environment, flexible and reliable communication is crucial for effective incident management. Remote and redundant handling of 9-1-1 and administrative calls is no longer a luxury; it is a necessity. Today’s public safety operations need a solution to help meet these rigid requirements and more. Enter the Sentinel® Patriot® call processing solution, from industry leader PlantCML®.

The Sentinel Patriot solution is a robust, standards-based software solution, engineered to accommodate the physical and functional specifications of today’s progressive call centers. Based on a distributed IP (Internet Protocol) architecture, it features a fully integrated PBX with redundant servers and no single point of failure. The Sentinel Patriot solution also offers a full suite of computer telephony features, including ACD (Automatic Call Distribution) and ANI / ALI (Automatic Number/Location Identification) capabilities.

Supporting the needs of 9-1-1 and administrative calling, the Sentinel Patriot solution’s embedded PBX offers many of today’s most popular features. Its ACD capabilities, including overflow handling and multiple call management schemes, bring efficiency and balance to any operation – even when volumes are at their highest. The Sentinel Patriot solution’s ANI / ALI functionality immediately provides call takers with pertinent caller information, dramatically improving operational response.

As an IP solution, Sentinel Patriot allows critical infrastructure to reside in distributed locations. It gives call takers full mobility to remotely provide assistance, access data sources or connect with supporting agencies. Delivering true geo-diversity of components and personnel, the Sentinel Patriot solution ensures fault-tolerant call processing in virtually any situation.

The Sentinel Patriot solution integrates easily with third-party radio and PBX systems, along with other PlantCML applications – such as mapping, emergency notification and selective routing – for a completely customized solution.

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