VESTA Pallas is a PBX-based Computer
Telephony Integration (CTI) solution for
small- to medium-sized call centers that
combines KSU/PBX capabilities, Voice-over IP
(VoIP) Gateway functions, Quality of Service
data routing, and MIS features. This
versatile 9-1-1 solution provides a
feature-rich digital environment that can
include a suite of administrative call
functions as well as mapping, incident
tracking, radio, Computer Aided Dispatch
(CAD), digital logging and third party
applications.
Designed as a pre-configured, plug-and-play
system, VESTA Pallas offers a cost-effective
call processing solution with an
unprecedented level of redundancy through
backup phone sets and a system architecture
that supports voice transmission, even in
the unlikely event of a complete PBX
failure.
VESTA Pallas can also serve as a primary
administrative telephone system with voice
mail, fax and other PBX features.
- Scalable, highly configurable,
self-contained
- Complies with Phase I and Phase II
wireless standards
- Supports VoIP remote workstations,
for secondary or backup answering
positions
- Integrates with VESTA Satellite
Services™, a set of secondary
call-center applications that
accommodate remote workstations with
multiple levels of data and minimal
premises equipment
- Integrates seamlessly with ORION
MapStar™, ORION CADStar™, ORION RMS™,
CERES DLR™ and other PlantCML and
third-party applications
- Compatible with enterprise MIS and
GIS systems
PlantCML products are sold, implemented
and maintained by our channel distribution
partners. We also provide flexible and
reliable service and support. For more
information about VESTA Pallas,
contact PlantCML.
